Due to the nature of wedding dresses and bridesmaid dresses being ordered in your size, special fit, special color and any additional modifications, there are no exchanges or returns, and all sales are final. This final sale policy is consistent with the industry standard for bridal and special occasion apparel. Cancellations can be made up to 24 hours after your purchase by contacting us at 954-522-1678 or by email at info@victoriasbridalcouture.com . We will not force an order if you have attempted to contact us within the 24 hours and we did not repspond back within that timeframe. Order changes may be made prior to our placement of order to the manufacturer. Changes to your order cannot be made if the manufacturer is unable to make adjustment on their end.
To better understand why all sales are final, you need to look at the process of getting your special gown, bridesmaid dress, veil, and flowergirl dress. When you pick the wedding dress, bridesmaid dress or bridal veil of your dreams, it is then ordered from the designer's manufacturer in your size, length, color and/or with special additions, and adjustments. You are a special one of a kind person and so is your wedding dress, bridesmaid dress and bridal veil.
Wedding dresses, bridemaid dresses, flowergirls dresses, bridal veils, and tiaras are inspected at our warehouse for flaws, color match, defect, and sizing before we ship them to you. Please check our sizing information before you order. Victoria's Bridal Couture is not responsible for sizing errors on your part. You are responsible to be professionally measured and send to us the correct sizing information when ordering. We can and will assist on sizing suggestions with your measurements prior to your order by calling 954-522-1678 or email info@victoriasbridalcouture.com .
Refunds on custom designs, extra fabric, extra beading, extra lace and any item that has been altered by our seamstress will not be given. All sales are final.
We will on provide refunds or exchanges on bras, bridal slips, and bridal bra cups will be given if these items have not left our store. Errors on engravable gifts will also be refunded or exchanged for corrected items.
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